Accessible Customer Service Plan

We will ensure that our customer care professionals are trained and familiar with various assistive technologies we provide that may be used by customers with disabilities.

We will communicate with customers with disabilities in a manner that takes into account their disability.

While our office is not open to the general public, people with disabilities and their service animals are welcome in the event the customer found it necessary to be on our premises for customer assistance.

Verno will post planned or unexpected service disruptions on the website that may affect customers.

Verno will provide training to employees who deal with the public and/or are involved in the development of policies, plans, practices and procedures related to the provision of our products and services to people with disabilities.

Customers can provide feedback to Verno by email, telephone and open forum. All feedback, including complaints, will be reviewed and directed to the appropriate party, who will follow up with the customer.

Verno has made this policy available online.

Any Verno policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.